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Issue: You’ve purchased our Online Course, or Yoga Video, but when you go to do the course, you are redirected to the page to purchase the course again.
The most common cause of this issue is actually because of the local browser cache on the device being used and not because of the website. it is also very easy to rectify, so don’t worry, we’ll get you into your course in no time.
Firstly, please try these steps below:
1. Make sure you are definitely logged in to the site. Log in here, and use the username and password we sent you.
2. Next, go to your account page at https://shebirths.com/my-account/
3. Under the heading Registered Courses, you will see the courses listed that you have purchased. Click on any course to open that course and begin.
4. OK, so you’ve done all of the above, but you get redirected to buy the course the again after clicking. You are definitely logged in, and you can see the course on your account page.
Browsers sometimes hold onto slightly older versions of pages in their cache, which is stored locally on your computer, so all we have to do is clear it, which forces your broswer to re-download the page again. They do this to make the web a bit faster, and will eventually clear themselves, but sometimes they need a helping hand.
For instructions on how to do this click on this link and it will explain how to clear the cache for different browsers. It only takes a minute. https://www.refreshyourcache.com/en/home/
5. Now go back to your account page and click on the course again. It should now open.
6. If none of those steps worked, get in touch, and we’ll take a look at your account for you. Contact email@example.com
Please try these steps below if you have issues logging into the course through the APP. It may be that you just need to clear the APP Cache:
1.Open the APP and click the menu at the top right, circled green below.
2. Next, locate the COG icon located at the bottom right of the open menu, circled green below.
3. Now click both the ‘Flush cache‘ and ‘Delete app cache‘ links as highlighted below.
4. Now completely close and re-open the APP, and then go to the log in link to log into your course.
5. For most people, this should be enough, but you may also need to clear your phone’s browser cache as well. To do this for your phone, follow the steps on the links below:
The easiest way to solve this problem is to download the visualisations and save them to your music player. This is easiest done on your desktop by following the three steps below:
Note: it is also possible that changing the settings on your phone so it doesn’t go to sleep/auto-lock would stop the visualisations shutting down – you’d just need to remember to switch it back when you’re done!
Go to your phone browser Safari/Chrome etc or pc browser and search shebirths.com
Now click on the Member login Icon and login to your account.
It will bring you straight to your account to access your course.
The member login icon looks like this:
If you’re all out of ideas, please email firstname.lastname@example.org and we will gladly escalate your issue. And breathe – we’ll have you sorted in no time!
Our brains encode negativity 10 times faster than it does positivity. All the more reason to read and share positive birth experiences that encompass every scenario.
Inspiring talks and enlightening conversations as Nadine sits down with some of the most incredible childbirth and parenting professionals out there.